1. An organization’s purpose is to get a result; ultimately commerce is involved at some level, thus “cutting costs” and “making profits” are part of any business.
2. To attract and develop trust with customers and staff, an organization will post a Vision, Mission and Values (the “why” the organization will conduct its behavior).
3. One of the top values organizations list today is the word Respect.
4. One of the top sources of employee dissatisfaction is experiencing what they would call “a lack of respect”.
5. There is a gap between saying an organization “respects one another”, and ensuring that if employees experience disrespect, there is an accountability system to address, correct, and continue.
   

1. Honoring each other as valuable.
2. Treating others with dignity.
3. Communicating to include, not exclude or control.
4. To be heard by another (seeking to understand) and to respond with courtesy and curiousity.
5. Acknowledging thoughts and feelings; not discounting, blaming or forcing to comply, but to be received as real.
6. Asking; not ordering, yelling at or swearing.
7. Providing clear and informative answers to questions that are legitimately your business.
8. Knowing the right to receive encouragement and support (rapport is caring, “report only” is no relationship).
9. Speaking of others positively.
10. Seeking to connect and build communication for both parties, as opposed to positioning for control.

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